MC72 Managing by Emoji

Following on from coffee #71 about the impact of technology on our leadership practice, Pilar and Tim talk about emoji as a communications tool for managers. Tiny and ubiquitous, it's easy to underestimate their importance.

But when used skilfully, emoji give us a visual language that can provide faster and more concise communication. Within the context of our teams and companies this communal language and interpretation can be another way for us to bond.

Unfortunately when used without context, emoji can struggle to overcome ambiguity. Some reactions, like anger, can be jarring when delivered via a tiny cartoon.

And in a world of "likes", the absence of an emoji can be felt as much as it's presence. "Did nobody read my message?" "Why did she like their post but not my post?" "They posted a slightly smiling face but why didn't they post the crying tears of laughter smiley face..."

For a fuller set of show notes, head over to Management Café’s blog site.